Evaluations of a salesperson’s
performance onsite are based on interviews with real prospective
buyers – the people who have the best qualifications to
be a shopper. The results provide accurate measurements of how
often the sales staff is performing all elements of the critical
path presentation.
Our third-party follow-up calls
“re-advertise” to the prospects who recently toured
your communities. We collect in-depth information about their
position in the market and what it will take to get them to
make a buying decision. These prospect profiles are emailed
to the sales team for follow-up and conversion to contracts.
Interviews with buyers during
the purchase process and after the close of escrow collect in-depth
information about customer perceptions that help improve customer
satisfaction scores, increase referrals, reduce cancellations
and reduce warranty costs. Real-time reports through our internet-based
proprietary software provide immediate feedback to your entire
staff about your customers’ experiences.
Our customer relations services are complimented
by optional consulting, custom sales training and selling management
services to assist our clients in implementing strategies identified
in our customer interactions.
1730 East Warner Road,
Suite 10-155, Tempe, Arizona 85284
480-839-0870 Fax 480-452-1108
