REAL SHOPS
Maximize Selling Effectiveness
REAL INSIGHTS
Maximize Your Traffic
Evaluations of a salesperson’s performance onsite are based on interviews with real prospective buyers – the people who have the best qualifications to be a shopper. The results provide accurate measurements of how often the sales staff is performing all elements of the critical path presentation.
Our third-party follow-up calls “re-advertise” to the prospects who recently toured your communities. We collect in-depth information about their position in the market and what it will take to get them to make a buying decision. These prospect profiles are emailed to the sales team for follow-up and conversion to contracts.
REAL ISSUES
Maximize Customer Satisfaction
REAL STRATEGIES
Maximize Your Investment
Interviews with buyers during the purchase process and after the close of escrow collect in-depth information about customer perceptions that help improve customer satisfaction scores, increase referrals, reduce cancellations and reduce warranty costs. Real-time reports through our internet-based proprietary software provide immediate feedback to your entire staff about your customers’ experiences.
Our customer relations services are complimented by optional consulting, custom sales training and selling management services to assist our clients in implementing strategies identified in our customer interactions.
1730 East Warner Road, Suite 10-155, Tempe, Arizona 85284
480-839-0870 Fax 480-452-1108